Returns Policy

To start a return, please follow the steps below :

1. Contact us at info@gynnx.com. 

2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

3. We will check the package you returned and manage the refund within 2 business days. And you'll be automatically refunded on your original payment method. 

Note:

1. Items sent back to us without first requesting a return will not be accepted. 

2. For defective pieces, we offer a full return or exchange within 30 days of the receiving date and we will afford the returning fee.

3. For personal reasons to return the item, we also offer 30 days to return it. But you need to pay the postage for yourself, a nd the items must be unworn and unused in original Gynnx packaging.

You can always contact us for any return questions at info@gynnx.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.